Welcome Host Plus
Why is the course important/ Course Overview
Combining an expert overview with specific actions to improve customer service in your business, no wonder this is the UK’s No 1 training course in customer service.
Welcome Host Plus covers:
1. Welcome back
2. The service challenge
3. Customers and competitors
4. Service encounters
5. Service recovery
6. Building a winning team
7. Converting enquiries into sales
8. Quality counts
Duration of Course:
This is a one-day course.
Previous Learning Requirements:
This one-day hospitality management training course is designed to build on the knowledge and skills you gained through Welcome Host and take you to the next stage.
Additional Information:
Refresher/ Development Training:
This is an ideal step to the ‘Welcome All’ program
Assessment:
Assessment carried out on the day of training.
Course Fees: £95 + exam registration if required
