Welcome All
Why is the course important/ Course Overview
Combining an expert overview with specific actions to improve customer service in your business, no wonder this is the UK’s No 1 training course in customer service.
Welcome All covers:
1. Introduction
2. A positive approach
3. Effective communication
4. Improving accessibility
5. Making a real difference
6. Assessment activity
7. The Disability Discrimination Act
8. National Accessible Scheme
Duration of Course:
This is a one-day course.
Previous Learning Requirements:
This definitive one-day training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.
Additional Information:
Refresher/ Development Training:
Refresher training is always recommended to maintain current high standards
Assessment:
Assessment carried out on the day of training.
Course Fees: £95 + exam registration if required
