Conflict Resolution & Personal Safety Lv2
Why is the course important/ Course Overview
As work-related violence is on the rise and employers have a duty of care to provide a safe place of work. This Nationally accredited Level 2 (QCA) course is ideal for any employee whether having contact with the public directly or not. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like mobile phone retailers and public bodies. The cost of ignoring this hazard can be expensive in terms of staff turnover, employee stress levels and organisational effectiveness.
The key objectives of the course are:
- The Law relating to Self-defence
- Violence and the Work Environment
- Resolving Confrontational situations
- Personal Safety Skills
Duration of Course:
~6 Hours
Previous Learning Requirements:
None Required
Assessment:
One multiple-choice test consisting of 24 questions
Additional Information:
This course does not include any physical techniques and is solely for awareness. This course is ideal for all employees whose role may bring them into contact with the public.
Refresher/ Development Training:
It is recommended this course is revisited every two years.
Course Fees:Price available on request, in-house and individual courses are available
